Build relationships with your customers

Customer profile

CRM is the central part of every system - it’s no different at Thulium.

The system stores data about your customers and thus allows customer identification and displays the customer card to the agent.

Customer card stores all the information pertaining to customers’ previous contacts.

Flexible data structure

You can tailor customer card to your needs thanks to custom fields.

The system stores data about your customers and thus allows customer identification and displays the customer card to the agent.

Customer card stores all the information pertaining to customers’ previous contacts.

Contacts history

Every single contact with the customer (be it phone, chat, e-mail or text message) is automatically saved in the CRM and the agent has constant access to it during a conversation.

The system stores data about your customers and thus allows customer identification.

Paweł Drab
IT Project Manager
Inter-Team

We use Thulium CRM as a tool for customer authorization and identification within our helpline and as a result only calls from our customers reach our agents.