Records may be imported from external files or from the built-in CRM.
You can choose from numerous filters which help precisely define the target group of your campaign.
Statuses define the result of a conversation and help plan subsequent moves.
They help an agent to sum up a conversation quickly and plan the next interaction with a customer. The system will look after the remaining parts of the process.
Predictive/progressive/preview - you are no stranger to these concepts if you have ever had anything to do with telesales or telemarketing.
This, and much more, is at your fingertips in the Thulium system.
In my opinion the Thulium system is one of the best in its class. It has helped Contact Center Outsourcing spread our wings as far as telesales goes. Thanks to campaigns which are easy to set up we can make sure our contractors start their sales processes within days. We use a range of reporting tools which present the current progress in building the brands of our business partners within their industries.