“Thulium made our phone support more organized and effective. It helped us achieve 100% in call-backs and calls answered. Their helpful customer support made sure that the implementation was smooth. Our concerns were addressed in no time”

“Thanks to Thulium our agents are more productive and we can monitor their performance. We have knowledge about and control over customer support processes and it’s easier for us to diagnose and solve problems. We can also track progress in this regard. We hold Thulium’s customer support in high esteem, they’re a very professional team.”

“Since we started using Thulium’s call center solution we have been convinced that our customers receive effective support. We use Thulium’s phone support with IVR and Callbacks. The customer path and quality of support are monitored thanks to reports and call recordings.”

“Using Thulium allowed us to streamline communication with customers. We improved the quality of our customer support - the impact this has on satisfaction levels is profound. Top-drawer professional support is what we aim for, Thulium makes it happen.”