Contact center system for e-commerce customer support
Helpdesk, Hotline, IVR, chat and Messenger integration -
manage your communication in a single system
One platform - many channels
All of customer support (hotline, helpdesk, chat) in one place - your browser.
This is how omnichannel is done in support.
Complete control
over the support process
Your team continuously works with data. Contact history, dashboards, wallboards, reports. Data-driven support is the answer to increasing customer demands.
Organized service
Everyone knows what to do. Nothing gets lost. Customer service software is a simple distribution of information within the team. There is no task duplication. Advanced reports, control over KPIs.
Optimized contact stages
Collect leads from the website using proactive chat and callbacks. Drive sales through advanced features of the virtual call center. Organize the post-sales service process.
Ease of work
Thulium jest przejrzyste i łatwe w obsłudze. Szybkie wdrożenie, łatwość konfiguracji, dobry support (hej, tworzymy oprogramowanie contact center, musimy znać się na obsłudze!).
Automations and integrations
Thanks to integrations and an extensive API, the Thulium contact center system will become part of your tool ecosystem. Automations will handle repetitive tasks.
Discover our integrations with external systems
Given that our employees contact customers using individual mailboxes, transferring them to Thulium has enabled us to have better control over correspondence with customers. Implementing a ticketing system also allows us to maintain the continuity of correspondence and easily review the history of customer contact with our company.
Anna Wielgus
Call Center Director
Fly.pl
Explore the capabilities of the Thulium contact center system.
Call center system
100% of calls answered. Conduct more effective phone conversations and immediately connect the customer with the right consultant.
Ticketing system
One inbox for all messages. Resolve customer issues, set priorities, and speed up service.
CRM online
Personalized communication with the customer, effective sales, and efficient service. Gather and organize all customer information in one place.
Chatbot
Automation of service and quick response to repetitive customer questions. Increase sales and minimize customer service costs.