„Thulium represents a new dimension in customer service. We can quickly identify bottlenecks and adapt our IVR in minutes, minimizing any inconvenience for the customer.”
- 94% Satisfaction
- Service Level 80/20
Monika Adamczyk · Contact Center Manager
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„Thulium has revolutionized our Customer Service Department. We now boast a highly comprehensive and reliable contact center structure.”
- 21 Queues
- Service in 20 sec
- 4% Call Transfers
Diana Wasilewska · Head of Customer Service
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