Thulium AI
Give your team Superpowers!
A modern customer service center needs support fit for the 21st century. Discover Thulium AI – a set of intelligent tools that speed up communication, improve service quality, and free up your agents’ time. Choose more empathy and fewer barriers in customer interactions.
How to use AI in customer service?
Thulium AI is an intelligent customer service tool that supports agents in their daily tasks, accelerates communication, and eliminates language barriers. Discover the key features of Thulium AI that optimise processes, deepen audience understanding and enable the building of empathetic relationships.
Thulium AI Assistant
Match your style, refine your content and make an impression with instant communication.
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AI response generator
Generate a contextually tailored intelligent response with a single click.
Text functions
Check grammar, punctuation, style, and ensure the quality of your communication.
Summaries
Generates a quick summary even of multi-threaded conversations.
Intelligent tagging
Create tags based on smart suggestions from the AI Assistant.
Thulium AI Voice Analytics
Focus on better understanding your customers and gain full control over your helpline.
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Sentiment analysis
Automatically assess customer sentiments (positive, negative, neutral) and respond in real-time.
Conversation script
Evaluation of the agent's conversation quality based on established criteria (greeting, summary, farewell).
Transcription of the conversation
Converting conversations to text, enabling easier analysis and identification of best practices.
Summary of the conversation
Automatic generation of a concise summary after a conversation, facilitating further customer service.
Thulium AI Translate
Communicate freely with customers despite language differences.
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Multilingual support
Koniec barier językowych, rozmawiaj z klientami w ich języku korzystając z funkcji tłumaczenia jednym kliknięciem na jeden z 20 języków!
Real-time translations
Instantly translate customer messages into the panel language in chats and messages.
Language-based automation
Set automatic rules based on language and manage international communication without chaos.
Thulium AI puts people first
Provide your agents with support through quick summaries, a personal writing coach, and seamless translations. You no longer have to guess the needs and moods of your interlocutors; just use one feature:
- Thulium AI Assistant
- Thulium AI Translations
- Thulium AI Voice Analytics
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The Best AI Platform for Customer Service
We believe that artificial intelligence in customer service should augment humans, not replace them. That's why at Thulium AI, we analyze conversations and messages in real time, suggesting the best course of action to agents—both on the hotline and in the ticketing system. This is the first step towards creating an intelligent work environment that allows us to better understand customer needs, automate processes, and build service teams based on empathy and effectiveness.
Thulium AI FAQ
Does Thulium AI require a long implementation or learning curve for the team?
No, Thulium AI is designed to work immediately upon activation and requires no complex implementation. All AI features are integrated directly into the Thulium interface your team is already familiar with:
- No need to create new processes – AI integrates seamlessly with your existing operations.
- AI Analytics works automatically in ticket and chat windows – a simple click is all it takes to generate a response, improve style, or create a summary.
- AI Translate is activated by simply selecting the language – for both incoming and outgoing messages.
- AI Voice Analytic runs in the background – after the call ends, the agent receives a ready-made summary and quality score, without any additional steps.
Admins have clear settings that allow them to enable/disable modules for specific users, channels, or departments.
How does an AI response generator work?
Based on the content of the customer's message, AI proposes a pre-written response that the agent can accept, edit, or reject. The system analyzes the conversation context, style, and contact history.
Does AI Translations only translate chats and emails, or other content as well?
In addition to emails and chats, AI Translations can also translate knowledge base articles, enabling self-service for customers across borders.
Can I define message routing based on the client's language?
Yes. The system automatically detects the message's language and routes it to the appropriate team or queue. You can create rules based on the detected language.
Do agents see messages in their own language?
Yes. The content of incoming messages is translated into the Thulium panel language, allowing agents to work comfortably and with full understanding of the context.
Does the system analyse the conversation in real-time, or only after it has ended?
The analysis takes place immediately after the call ends – the system generates a transcript, assesses the mood of the conversation and prepares a summary.
How does the conversation quality assessment work?
The system compares the conversation flow against a pre-defined template—for example, whether the agent greeted the caller, summarized the conversation, and used appropriate phrases. This acts as an automated audit.