Product
Thulium is a cloud-based call center solution where you can handle all contact channels - phone, email, helpdesk, chat, messenger. Experience omnichannel communication to serve customers faster and more efficiently.
Call Center
The call center system will handle your telephone calls, and IVR will offload the customer service office.
The Thulium call center system is a comprehensive suite of features for managing incoming calls by a team of consultants. It includes a built-in VoIP virtual telephone exchange, dynamic editable IVR, queues with a callback function, and customer identification with a contact history. These features will allow you to organize customer service in your office into a logically structured process.
Ticketing system - organized email management.
Using simple email programs means managing emails in private mailboxes. They do not provide control over the content of service, do not ensure communication history, nor do they offer the possibility of leveraging team collaboration potential. The solution to these issues is the Thulium Ticketing System, which organizes and streamlines email management in companies.
Chat & Chatbot
Modern real-time text communication.
The Thulium call center system includes advanced chat features, such as customer identification, message templates, and sneak peek. Moreover, if no consultants are available, the chat will convert into a contact form handled like an email message.
Messaging apps
Manage WhatsApp, Instagram, and Messenger in a single system. Be where your customers are.
A prompt response in popular messaging apps is invaluable—it allows you to react quickly to customer inquiries and often helps close the sale. Thanks to the Thulium call center system, you can swiftly reply to every message sent via Facebook Messenger, WhatsApp, and Instagram. Messages will be delivered directly into the system and to your consultants.
Click2contact
Three channels, two goals - more leads, better service.
Click2Contact is a widget for your website that subtly encourages customers to click and choose from one of three contact options: chat, email, and callback requests. Customers can select the channel that suits their preferences, and you can manage them effortlessly in one system. This setup will help increase sales, improve the quality of customer interactions, and resolve urgent matters more quickly.
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Operator services
Comprehensive VoIP telephony: hotline, SMS, and both domestic and international numbers in a single service.
Thulium Operator Services is VoIP telephony for businesses: hotline, SMS, Polish and international numbers. Configure a new number in 5 minutes within one intuitive system.
CRM
Control customer relationships, monitor their behavior, and build sales opportunities.
CRM is the central hub of any system, and it's no different with ours. Our CRM program stores data about your clients, enabling customer identification and allowing consultants to view their profiles.
Reports
Measure work results and make decisions based on data.
Analyzing recorded conversations will allow you to assess employee competencies and determine directions for their education. These are key features of telesales. Of course, you'll find many advanced functions directly in the system!
Integrations
Enhance Thulium's capabilities with external systems.
Connect Thulium with external tools you use daily. Through integrations with systems like BaseLinker, Allegro, IdoSell, Magento, LiveSpace, Pipedrive, and Tpay, you can automate your operations and create a stable work ecosystem.