Case Studies

Nothing is impossible. 100% positive customer feedback on ticket handling.

Majowo.pl is an online store offering garden accessories. See how the implementation of Thulium improved the efficiency of the Customer Service Department and contributed to increased customer satisfaction.

GoodSpeed is a leader in the refrigerated transport industry. See how it uses the Thulium contact center system to ensure seamless customer service.

Operate efficiently like Fiberlink – resolve 85% of customer inquiries during the first contact without the need to transfer to another agent.

Fly.pl is an online travel agency and a multi-search engine for offers from leading tour operators, airlines, and thousands of hotels. See how Fly.pl optimizes its operations with the Thulium call center system.

Morele.net is currently the second-largest multivertical e-commerce platform in Poland. See how the customer service process at morele.net has evolved following the implementation of the Thulium contact center system.

Kärcher, through the implementation of the Thulium system, modernized its customer service by integrating all communication channels into a single tool. See the results achieved!

Renters, a company specializing in short-term apartment rentals, understands that a missed opportunity is an opportunity lost, which is why they return unanswered calls.

Every customer in sight? That’s right! Discover how Optegra Poland, an international network of clinics specializing in advanced ophthalmic procedures, benefits from Thulium.

Tantis is one of the largest online bookstores in Poland, handling 2.5 million orders annually. See how Thulium has streamlined customer service processes.

The foundation, which supports school education and helps young people implement their projects, answers 100% of calls and handles over 7,000 inquiries each month.

See how the implementation of Thulium at Kancelaria Lebek enhanced customer service by automating communication processes and increasing team efficiency through the Predictive Dialer.

How does the helpline of the future work? 21 queues, service in 20 seconds, and only 4% of calls transferred – all thanks to partnership with Thulium.