Trust the experience
We have been supporting companies since 2006. You get a 14-day free trial and a fast setup without long-term commitment.
.png){kind=logo}
.png)
.png)
One platform - many channels
All of customer support (hotline, helpdesk, chat) is managed in one place - your browser.
The agent can see the customer’s full history before answering the call.
14 days free trial
Work convenience
Thulium is intuitive and easy to use. Quick setup, simple configuration, and great support (hey, we create Contact Center software, we have to be experts in customer service!)
Organized service
Everyone knows what to do. Nothing gets lost. Customer service software ensures simple distribution of information within the team. There is no task duplication. Advanced reports, control over KPIs.
One click to contact
Collect leads from the website using proactive chat and callbacks. Drive sales through advanced features of the virtual call center. Organize the post-sales service process.
AI handles the repetitive work
AI suggests and analyses, while the agent makes decisions and builds relationships.
The same team can handle 30% more cases without causing consultant burnout.
AI Assistant
The AI Assistant reads the customer’s history, improves the content and style of messages, and suggests responses in real time. Repetitive work is reduced by 80%. And there are no additional costs, as the assistant is built into your system.
AI Voice Analytics
Every conversation is analysed automatically, including sentiment, topics, and script compliance. Managers receive ready-to-use insights instead of raw data. You have full visibility of 100% of conversations and can better understand your customers.
AI Translations
Translate conversations in real time in Polish, English, German, Ukrainian, and more than 20 other languages. Expand your customer service to international markets without hiring additional employees.
Complete control
over the support process
Gain full control over tickets, access the complete contact history from every channel, and analyse agent performance reports in one place.
You can also use AI to analyse customer conversations, measure sentiment, and check script compliance. Instead of manually reviewing only 3% of recordings, you gain insight into 100% of interactions, together with ready-to-use conclusions.
Manage your team based on data, not feeling.
Automations and integrations
More than 70 integrations with the systems you use every day — BaseLinker, Allegro, IdoSell, Shoper, Pipedrive, and many more. These integrations were created specifically for market and are often unavailable on international platforms.
Your contact centre works wherever your business operates.
Discover our integrations with external systems
.jpg)
History of our clients
- The percentage of answered calls increased to 98%
- The average wait time for a call is only 20 seconds
Now we can serve customers faster by having access to their contact history from every communication channel supported by Thulium. We can take advantage of live suggestions during phone conversations with customers, which greatly assists the trainee who is still acquiring new knowledge.
Aneta Leśniak | Team Leader Owners Department | Morele.net
Explore the capabilities of the Thulium contact center system.
Contact center system
100% of calls answered. Conduct more effective phone conversations and immediately connect the customer with the right consultant.
Ticketing system
One inbox for all messages. Resolve customer issues, set priorities, and speed up service.
CRM online
Personalized communication with the customer, effective sales, and efficient service. Gather and organize all customer information in one place.
All together. Better.
Leadoo AI, Manago AI and Thulium AI are one seamlessly integrated family.
.png)
The #1 conversion platform for turning website visitors into active leads with its conversational marketing tools.
.png)
Engage, convert and retain your customers with Europe's only AI Customer Data and Engagement Platform built for eCommerce.
.png)