Contact center system for e-commerce customer support
Helpdesk, Hotline, IVR, chat and Messenger integration -
manage your communication in a single system
OVER 1800 USE OUR SERVICES
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Trust the experience
Millions of calls, thousands of opportunities - build effective customer relationships with us every day!
One platform - many channels
All of customer support (hotline, helpdesk, chat) in one place - your browser.
This is how omnichannel is done in support.
14 days free trial
Complete control
over the support process
We integrate all your company's communication channels with customers to ensure effective customer relationship management.
Work convenience
Thulium is intuitive and easy to use. Quick setup, simple configuration, and great support (hey, we create Contact Center software, we have to be experts in customer service!)
Organized service
Everyone knows what to do. Nothing gets lost. Customer service software ensures simple distribution of information within the team. There is no task duplication. Advanced reports, control over KPIs.
One click to contact
Collect leads from the website using proactive chat and callbacks. Drive sales through advanced features of the virtual call center. Organize the post-sales service process.
Automations and integrations
Thanks to integrations and an extensive API, the Thulium contact center system will become part of your tool ecosystem.
Automations will handle repetitive tasks.
Discover our integrations with external systems
History of our clients
- The percentage of answered calls increased to 98%.
- The average wait time for a call is only 20 seconds.
Now we can serve customers faster by having access to their contact history from every communication channel supported by Thulium. We can take advantage of live suggestions during phone conversations with customers, which greatly assists the trainee who is still acquiring new knowledge.
Aneta Leśniak
Team Leader, Category Owners Department
Morele.net
Explore the capabilities of the Thulium contact center system.
Contact center system
100% of calls answered. Conduct more effective phone conversations and immediately connect the customer with the right consultant.
Ticketing system
One inbox for all messages. Resolve customer issues, set priorities, and speed up service.
CRM online
Personalized communication with the customer, effective sales, and efficient service. Gather and organize all customer information in one place.
Chatbot
Automation of service and quick response to repetitive customer questions. Increase sales and minimize customer service costs.