14 days of free trial

No commitments. You can cancel at any time.

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You only attach your card after the trial period

Thulium Standard

For small businesses looking for a stable solution and basic features.

Starting from 59 EUR / month

Choose your team size

295 EUR

net monthly for 5 licenses

    • Hotline
    • IVR
    • CRM
    • Ticket system
    • Website chat
    • Reports
    • Knowledge base
    • Phone / email / chat support from 08:00 - 16:00

    System implementation

    online 1€

    • System Configuration
    • System Integration
    • Advice on how to better use the system

Thulium Premium

For companies of any size, looking for advanced features and automation.

Starting from 74 EUR / month

Choose your team size

370 EUR

net monthly for 5 licenses

    Everything in Standard plus

    • Full contact history with clients
    • Outgoing phone campaigns
    • Pause rules
    • SMS support
    • Integration with Messenger
    • Option to integrate with a voicebot
    • API/Webhooks
    • Possibility to extend support to 24/7/365

    User Training

    online 1€

    • Onboarding and training for administrators
    • Training for users
    • Training recordings

Thulium Enterprise

For large companies looking for tailor-made solutions.

    Everything in Premium plus

    • Individual pricing
    • Unlimited Chat + Chatbot
    • Dedicated integrations for industries

    Online Implementation for Large Companies

    from 449€

    • Dedicated implementation team
    • Professional consulting and project management
    • Onboarding and consulting for administrators
    • Knowledge tests for users

    Offline activities based on individual pricing

    • On-site implementation
    • Training at the client's premises

    System implementation

    online 1€

    • System Configuration
    • System Integration
    • Advice on how to better use the system

    User Training

    online 1€

    • Onboarding and training for administrators
    • Training for users
    • Training recordings

    Online Implementation for Large Companies

    from 449€

    • Dedicated implementation team
    • Professional consulting and project management
    • Onboarding and consulting for administrators
    • Knowledge tests for users

    Offline activities based on individual pricing

    • On-site implementation
    • Training at the client's premises

Detailed pricing

Standard

Premium

Enterprise

Standard

Premium

Enterprise

Clients / CRM

Contact history from all channels

How long Thulium system will retain the contact history with customers

24 months

unlimited

unlimited

Wbudowany CRM

Zarządzanie kontaktami z klientami. Integracja wielu kanałów kontaktu

Adding custom fields in CRM

Allows you to customize the appearance of the client card and the customer contact stream to fit your business needs.

Hotline

Number of phone queues

The number of queues where callers are waiting to be connected with an available agent

3

20

unlimited

Additional 30 phone queues

74€/month

Built-in web softphone

Convenient, clear, and reliable phone in your browser

Simple construction and editing of IVR

Easy-to-use interactive voice menu service. When a customer calls the hotline, they will hear pre-recorded messages and can select specific menu items using the phone keypad.

Support for VOIP operators with SIP trunk service

The ability to use a wide range of telephone operators available on the market.

Call recording and storage

Speech synthesis (Amazon Polly, Google)

The latest speech synthesizers from Amazon and Google. It's a service that converts text into speech. This ensures that your customers hear messages in the highest quality.

Call topics

Additional information to determine the subject matter during the call (in the hotline) with the customer

Abandoned call reports

Information in reports about who attempted to contact you. Thanks to abandoned call reports, none of your customers are left without a response.

Access to recordings from an external application

Pause rulesNEW

Ability to automatically manage user breaks in the system

Tickets/Helpdesk

Number of supported email accounts

The number of email addresses you can connect to your system. With advanced filtering options based on address, content, sender, or subject, you'll be able to optimize your communication effectively.

5

20

unlimited

Additional 30 supported email accounts

74€/month

Ticket queues

Internal mail distribution within your company. With queues, emails will be assigned to the appropriate departments and consultants.

Categorizing/prioritizing/tagging tickets

Response templates

Templates of frequently used responses to customers are used to reduce response time to customer inquiries.

Collision detection

Rules for incoming messages

Automatically distribute all incoming mail so that it goes to the appropriate people in the organization.

SMS handling (support for multiple providers)

Customer support through text messages

Linking/connecting tickets

Podgląd wpisywanej wiadomości przez agenta w zgłoszeniu

Chat/Widget Click2Contact

Number of widgets

How many different widgets will you be able to offer customers for contact

1

10

unlimited

ChatbotNEW

Increases team efficiency and handles customers for you

89€/Month

Chat queues

Ability to assign chats to queues. An additional agent in your team

Ability to leave messages from the widgetNEW

Automatic chat greetingsNEW

Ability to configure proactive chat to initiate contact with customers

Requesting a callback from the widget

ability to configure the chat so that the customer can schedule a callback from your side

The number of widget views

Maximum number of widget displays on pages

1 Million/Month

10 Millionen/Month

unlimited

Additional 10 million widget views

Additional number of widget displays on pages available for purchase

49€/Month

Reports

Comprehensive reports per channel

Report Insights for ticketsNEW

Report Insights provides comprehensive analysis of key performance indicators related to ticket handling

Export to CSV/XLS

Wallboards

Interactive dashboards displaying department-wide performance metrics

Integrations

Allegro integration (searching for a username, email address support)

Facebook Messenger integration

Google domain authentication

Logging into the Thulium system using a Google account

74€/Month

74€/Month

Microsoft AD domain authentication

Logging into the Thulium system using a Microsoft account

74€/Month

74€/Month

CRM integrations (Pipedrive, Livespace)

Integrations with satisfaction survey tools (Webankieta, Survicate)

Integrations with bug trackers (JIRA, Redmine)

Integracja z rozwiązaniem voicebotNEW

259€/Month

259€/Month

E-commerce integration (BaseLinker, Magento, Magento 2, IAI, AtomStore, Shoper, PrestaShop, xSale)

Number of accounts in the subscription

1

2

4

Additional e-commerce integrations (BaseLinker, Magento, Magento 2, IAI, AtomStore, Shoper, PrestaShop, xSale)

Cost per one additional account

99€/Month

99€/Month

99€/Month

BLIK (Tpay) payments via phoneNEW

API

Access to API

Webhooks

Number of API calls per month

10 milion

10 milion

Additional 10 million API calls per month

Additional calls do not carry over to the next month

49€/Month

49€/Month

Phone campaigns

Dialer predictive

It initiates calls to customers 'predicting' agent availability. This feature eliminates situations where an agent waits for a call

199€/Month

199€/Month

Dialer preview, progressive

Optimization of call handling. Choose who decides on the calls: human or system.

Detection of voicemail and faxes

149€/Month

149€/Month

Other

Maximum number of licenses

10

unlimited

unlimited

Internal chat

Enables communication between agents

Built-in phone system

Number of phones connected to the system

Number of telephones that can be connected

10

50

1000

Internal messages

Enables communication within the Thulium system

Satisfaction survey for phone calls/chats/tickets

Mechanisms supporting the improvement of service quality

Disk storage space

20GB

20GB

20GB

Additional 100GB of disk space

29€/Month

29€/Month

29€/Month

Ticket migration

The ability to transfer tickets from another system

Custom pricing

Custom pricing

Custom pricing

Support

Access to our knowledge base at support.thulium.pl

Support during business hours via phone/email (Service Hours - weekdays 8-16)

Additional online training (2 hours)

74€/month

74€/month

After-hours phone support for emergencies (weekdays 7-21)

274€/month

274€/month

24/7/365 phone support for emergencies

600€/month

600€/month

Take care of your customers today!

After 14 days, you will decide whether you want to continue. If you need more information call +48 12 397 53 00 or write kontakt@thulium.pl

FAQ