14 days of free trial
No commitments. You can cancel at any time.
Thulium Standard
For small businesses looking for a stable solution and basic features.
Starting from 59 EUR / month
Choose your team size
295 EUR
net monthly for 5 licenses
- Hotline
- IVR
- CRM
- Ticket system
- Website chat
- Reports
- Knowledge base
- Phone / email / chat support from 08:00 - 16:00
- System Configuration
- System Integration
- Advice on how to better use the system
System implementation
online 1€
Thulium Premium
For companies of any size, looking for advanced features and automation.
Starting from 74 EUR / month
Choose your team size
370 EUR
net monthly for 5 licenses
- Full contact history with clients
- Outgoing phone campaigns
- Pause rules
- SMS support
- Integration with Messenger
- Option to integrate with a voicebot
- API/Webhooks
- Possibility to extend support to 24/7/365
Everything in Standard plus
- Onboarding and training for administrators
- Training for users
- Training recordings
User Training
online 1€
Thulium Enterprise
For large companies looking for tailor-made solutions.
- Individual pricing
- Unlimited Chat + Chatbot
- Dedicated integrations for industries
Everything in Premium plus
- Dedicated implementation team
- Professional consulting and project management
- Onboarding and consulting for administrators
- Knowledge tests for users
- On-site implementation
- Training at the client's premises
Online Implementation for Large Companies
from 449€
Offline activities based on individual pricing
- System Configuration
- System Integration
- Advice on how to better use the system
System implementation
online 1€
- Onboarding and training for administrators
- Training for users
- Training recordings
User Training
online 1€
- Dedicated implementation team
- Professional consulting and project management
- Onboarding and consulting for administrators
- Knowledge tests for users
- On-site implementation
- Training at the client's premises
Online Implementation for Large Companies
from 449€
Offline activities based on individual pricing
Detailed pricing
Clients / CRM
Contact history from all channels
How long Thulium system will retain the contact history with customers
24 months
unlimited
unlimited
Wbudowany CRM
Zarządzanie kontaktami z klientami. Integracja wielu kanałów kontaktu
Adding custom fields in CRM
Allows you to customize the appearance of the client card and the customer contact stream to fit your business needs.
Hotline
Number of phone queues
The number of queues where callers are waiting to be connected with an available agent
3
20
unlimited
Additional 30 phone queues
74€/month
Built-in web softphone
Convenient, clear, and reliable phone in your browser
Simple construction and editing of IVR
Easy-to-use interactive voice menu service. When a customer calls the hotline, they will hear pre-recorded messages and can select specific menu items using the phone keypad.
Support for VOIP operators with SIP trunk service
The ability to use a wide range of telephone operators available on the market.
Call recording and storage
Speech synthesis (Amazon Polly, Google)
The latest speech synthesizers from Amazon and Google. It's a service that converts text into speech. This ensures that your customers hear messages in the highest quality.
Call topics
Additional information to determine the subject matter during the call (in the hotline) with the customer
Abandoned call reports
Information in reports about who attempted to contact you. Thanks to abandoned call reports, none of your customers are left without a response.
Access to recordings from an external application
Pause rulesNEW
Ability to automatically manage user breaks in the system
Tickets/Helpdesk
Number of supported email accounts
The number of email addresses you can connect to your system. With advanced filtering options based on address, content, sender, or subject, you'll be able to optimize your communication effectively.
5
20
unlimited
Additional 30 supported email accounts
74€/month
Ticket queues
Internal mail distribution within your company. With queues, emails will be assigned to the appropriate departments and consultants.
Categorizing/prioritizing/tagging tickets
Response templates
Templates of frequently used responses to customers are used to reduce response time to customer inquiries.
Collision detection
Rules for incoming messages
Automatically distribute all incoming mail so that it goes to the appropriate people in the organization.
SMS handling (support for multiple providers)
Customer support through text messages
Linking/connecting tickets
Podgląd wpisywanej wiadomości przez agenta w zgłoszeniu
Chat/Widget Click2Contact
Number of widgets
How many different widgets will you be able to offer customers for contact
1
10
unlimited
ChatbotNEW
Increases team efficiency and handles customers for you
89€/Month
Chat queues
Ability to assign chats to queues. An additional agent in your team
Ability to leave messages from the widgetNEW
Automatic chat greetingsNEW
Ability to configure proactive chat to initiate contact with customers
Requesting a callback from the widget
ability to configure the chat so that the customer can schedule a callback from your side
The number of widget views
Maximum number of widget displays on pages
1 Million/Month
10 Millionen/Month
unlimited
Additional 10 million widget views
Additional number of widget displays on pages available for purchase
49€/Month
Reports
Comprehensive reports per channel
Report Insights for ticketsNEW
Report Insights provides comprehensive analysis of key performance indicators related to ticket handling
Export to CSV/XLS
Wallboards
Interactive dashboards displaying department-wide performance metrics
Integrations
Allegro integration (searching for a username, email address support)
Facebook Messenger integration
Google domain authentication
Logging into the Thulium system using a Google account
74€/Month
74€/Month
Microsoft AD domain authentication
Logging into the Thulium system using a Microsoft account
74€/Month
74€/Month
CRM integrations (Pipedrive, Livespace)
Integrations with satisfaction survey tools (Webankieta, Survicate)
Integrations with bug trackers (JIRA, Redmine)
Integracja z rozwiązaniem voicebotNEW
259€/Month
259€/Month
E-commerce integration (BaseLinker, Magento, Magento 2, IAI, AtomStore, Shoper, PrestaShop, xSale)
Number of accounts in the subscription
1
2
4
Additional e-commerce integrations (BaseLinker, Magento, Magento 2, IAI, AtomStore, Shoper, PrestaShop, xSale)
Cost per one additional account
99€/Month
99€/Month
99€/Month
BLIK (Tpay) payments via phoneNEW
API
Access to API
Webhooks
Number of API calls per month
10 milion
10 milion
Additional 10 million API calls per month
Additional calls do not carry over to the next month
49€/Month
49€/Month
Phone campaigns
Dialer predictive
It initiates calls to customers 'predicting' agent availability. This feature eliminates situations where an agent waits for a call
199€/Month
199€/Month
Dialer preview, progressive
Optimization of call handling. Choose who decides on the calls: human or system.
Detection of voicemail and faxes
149€/Month
149€/Month
Other
Maximum number of licenses
10
unlimited
unlimited
Internal chat
Enables communication between agents
Built-in phone system
Number of phones connected to the system
Number of telephones that can be connected
10
50
1000
Internal messages
Enables communication within the Thulium system
Satisfaction survey for phone calls/chats/tickets
Mechanisms supporting the improvement of service quality
Disk storage space
20GB
20GB
20GB
Additional 100GB of disk space
29€/Month
29€/Month
29€/Month
Ticket migration
The ability to transfer tickets from another system
Custom pricing
Custom pricing
Custom pricing
Support
Access to our knowledge base at support.thulium.pl
Support during business hours via phone/email (Service Hours - weekdays 8-16)
Additional online training (2 hours)
74€/month
74€/month
After-hours phone support for emergencies (weekdays 7-21)
274€/month
274€/month
24/7/365 phone support for emergencies
600€/month
600€/month