14 days of free trial

Number of phone queues

The number of queues where callers are waiting to be connected with an available agent

Additional 30 phone queues

Built-in web softphone

Convenient, clear, and reliable phone in your browser

Simple construction and editing of IVR

Easy-to-use interactive voice menu service. When a customer calls the hotline, they will hear pre-recorded messages and can select specific menu items using the phone keypad.

Support for VOIP operators with SIP trunk service

The ability to use a wide range of telephone operators available on the market.

Call recording and storage

Speech synthesis (Amazon Polly, Google)

The latest speech synthesizers from Amazon and Google. It's a service that converts text into speech. This ensures that your customers hear messages in the highest quality.

Call topics

Additional information to determine the subject matter during the call (in the hotline) with the customer

Abandoned call reports

Information in reports about who attempted to contact you. Thanks to abandoned call reports, none of your customers are left without a response.

Access to recordings from an external application

Pause rulesNEW

Ability to automatically manage user breaks in the system

Number of supported email accounts

The number of email addresses you can connect to your system. With advanced filtering options based on address, content, sender, or subject, you'll be able to optimize your communication effectively.

Additional 30 supported email accounts

Ticket queues

Internal mail distribution within your company. With queues, emails will be assigned to the appropriate departments and consultants.

Categorizing/prioritizing/tagging tickets

Response templates

Templates of frequently used responses to customers are used to reduce response time to customer inquiries.

Collision detection

Rules for incoming messages

Automatically distribute all incoming mail so that it goes to the appropriate people in the organization.

SMS handling (support for multiple providers)

Customer support through text messages

Linking/connecting tickets

Podgląd wpisywanej wiadomości przez agenta w zgłoszeniu

Number of widgets

How many different widgets will you be able to offer customers for contact

ChatbotNEW

Increases team efficiency and handles customers for you

Chat queues

Ability to assign chats to queues. An additional agent in your team

Ability to leave messages from the widgetNEW

Automatic chat greetingsNEW

Ability to configure proactive chat to initiate contact with customers

Requesting a callback from the widget

ability to configure the chat so that the customer can schedule a callback from your side

The number of widget views

Maximum number of widget displays on pages

Additional 10 million widget views

Additional number of widget displays on pages available for purchase

Comprehensive reports per channel

Report Insights for ticketsNEW

Report Insights provides comprehensive analysis of key performance indicators related to ticket handling

Export to CSV/XLS

Wallboards

Interactive dashboards displaying department-wide performance metrics

Allegro integration (searching for a username, email address support)

Facebook Messenger integration

Google domain authentication

Logging into the Thulium system using a Google account

Microsoft AD domain authentication

Logging into the Thulium system using a Microsoft account

CRM integrations (Pipedrive, Livespace)

Integrations with satisfaction survey tools (Webankieta, Survicate)

Integrations with bug trackers (JIRA, Redmine)

Integracja z rozwiązaniem voicebotNEW

E-commerce integration (BaseLinker, Magento, Magento 2, IAI, AtomStore, Shoper, PrestaShop, xSale)

Number of accounts in the subscription

Additional e-commerce integrations (BaseLinker, Magento, Magento 2, IAI, AtomStore, Shoper, PrestaShop, xSale)

Cost per one additional account

BLIK (Tpay) payments via phoneNEW

Access to API

Webhooks

Number of API calls per month

Additional 10 million API calls per month

Additional calls do not carry over to the next month

Dialer predictive

It initiates calls to customers 'predicting' agent availability. This feature eliminates situations where an agent waits for a call

Dialer preview, progressive

Optimization of call handling. Choose who decides on the calls: human or system.

Detection of voicemail and faxes

Maximum number of licenses

Internal chat

Enables communication between agents

Built-in phone system

Number of phones connected to the system

Number of telephones that can be connected

Internal messages

Enables communication within the Thulium system

Satisfaction survey for phone calls/chats/tickets

Mechanisms supporting the improvement of service quality

Disk storage space

Additional 100GB of disk space

Test system

The minimum number of licenses is 3. For instances dedicated to testing, we require confirmation of the scope, area, and duration of the tests.

Ticket migration

The ability to transfer tickets from another system

Access to our knowledge base at support.thulium.pl

Support during business hours via phone/email (Service Hours - weekdays 8-16)

Additional online training (Google Meet, 1 h)

After-hours phone support for emergencies (weekdays 7-21)

24/7/365 phone support for emergencies