How to calculate service level? 7 tips for efficient call handling monitoring
2024-09-24It seems that handling calls is straightforward. The customer calls, you answer, and if possible, you resolve their issue in the first interaction. However, it’s not always that simple. Calls can be disconnected, wait times may be too long, or customers might not even get through, leaving you unaware that you’ve just lost a sales opportunity.
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Artificial Intelligence in customer service
2024-07-23Artificial intelligence evokes strong emotions and plays an increasingly important role in today's world. Is its implementation already a necessity for customer service and e-commerce? Discover the benefits of using it in customer support.
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VoIP PBX – What is it and how to choose the best telephone system?
2022-04-10Managing telephone customer service is not an easy task, which is why investing in tools that can significantly improve this process is always a very good idea. The right telecommunication system is essential for the smooth functioning of not only the customer service or call center department but the entire company.
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