Facebook Messenger support in a call center system
Integrate social media with other communication channels.
A quick response on social media is worth its weight in gold—it enables you to promptly address customer inquiries and often leads to completed sales. With the Thulium call center system, you can respond to every message sent via Facebook Messenger in no time. Messages go directly into the system and to your agents.
Just like chat
Messenger is often compared to website chat - so in Thulium, chats and Facebook Messenger messages are handled in the same way. All messages are routed to the appropriate chat queue. An available agent is notified as soon as a new message arrives. The customer is assured of timely support.
Better work ergonomics
Everything in one place. Agents don’t need to be logged into Facebook or switch between windows. Messenger messages are saved in the contact history and easily accessible during future interactions.
Social media 24/7
You can smoothly switch from Messenger support in Thulium chat to email or phone communication—while keeping the conversation history intact. This saves time and improves customer service efficiency. When agents are busy or a customer messages outside business hours, the system stores the message and ensures it gets a response.
