Service desk - helpdesk software for the IT sector
SaaS
Technology companies
Hosting providers
Call Center for the IT sector with IVR
A well-functioning hotline is an important part of every company’s operations. show your professionalism from the very first contact by answering and registering every call. with a properly configured IVR, you can guide callers to the right departments and encourage them to be specific, reducing service time and improving efficiency. the service help desk ensures a positive experience for your clients.
Helpdesk service
The service desk is the foundation of customer support in IT companies. With proper configuration using filters, categories, and priorities, your company can reduce email response time and improve the FCR rate (first contact resolution).
Proactive chat
A message bubble that "engages" potential clients on your website based on scenarios you define (e.g., “User spent 40 seconds on the pricing page”). Before you start supporting clients through a service hepdesk, you need to attract them first. Our proactive chat helps you collect leads from your homepage.
Call-back feature
A simple way to increase conversions from your website. Every visitor is a potential customer. Give them a fast and easy way to contact you. Requesting a call-back is a great option for that.
Service desk - customer support platform for the IT sector
3 key benefits of implementing a helpdesk system for tech services:
Know-how
We’re a SaaS company ourselves, an IT business with 13 years of experience supporting our own clients. We’ve designed clear support workflows that our tool uses so your IT company can deliver consistent and high-quality service. We don’t plan to change the world – just your support, for the better.
Integrations and powerful API
Need to connect us with JIRA or Zapier? No problem. Your sales team uses Pipedrive or Livespace? Great – we support those too. We also offer an API, so you can create custom integrations with the tools you use daily.
Support process optimization
Our helpdesk service gives you a structured customer service process. With advanced reporting, you stay in full control and can adjust it as needed. You can’t plan if you don’t measure. Customer service is a key part of the overall customer experience – even in IT. You need to know what’s happening in your support process.
"We have full control over our customer service operations. Advanced call center features help us respond to clients quickly. The Thulium team is highly professional and a pleasure to work with."
Dariusz Brzeziński Customer Service Manager Shoper
