Software for transport and logistics businesses
transport companies
courier companies
freight forwarding companies
Advanced IVR hotline
Whether you're communicating with supply chain partners, handling a freight forwarding order, or speaking with an individual customer about a delivery, your hotline must operate at the highest standard. Thulium helps you streamline your logistics processes, implement the right call flow for your business, and manage incoming traffic effectively - while giving you full control. Discover our transport management software.
Callback
Callback offers two types of return calls, useful at different stages of the customer journey, both in B2B and B2C. The first is a call request submitted via a website widget - an excellent tool for generating new leads and orders directly from your site. The second is a classic callback to someone who couldn't get through to your company. A missed call can mean a lost opportunity. With the right configuration, the system automatically queues up missed calls and assigns them to agents for prompt follow-up.
Contact history
A 24/7 open archive. It allows you to listen to past calls, view old emails, or check previous orders. Quick access to customer data is crucial for successful negotiations or providing effective support. Thulium is your essential partner in scaling, managing, and planning customer service in the logistics industry.
Built-in CRM
Logistics companies face various customer service challenges - complaints, returns, claims, invoice errors. Each client has unique issues, which is why logistics software needs to store all customer data and communication history in one place. Thanks to Thulium’s built-in CRM system, managing logistics becomes simpler and more efficient.
Customer service platform for the logistics sector
3 key benefits of implementing the Thulium call center for logistics services:
Order management optimization
Phone or email contact between the two parties in a transaction is still essential in the logistics industry. Managing the supply chain often requires contact with a courier/driver who is on the road, or they may need to call. It's important to have this conversation documented in the contact history. A platform integrated with logistics software will organize and optimize communication between the office-employee and the company-customer.
All-in-One Solution
Gone are the days of separate phone systems in every transport branch. Now, one multichannel system handles all client communication across locations.
Easy integration
Already using logistics or transport software? Great – our robust API ensures smooth data flow between your existing tools and our service platform. In today’s TSL sector, software synergy is key to efficient business operations.