Patient management and registration, medical software for clinics.
Appointment scheduling
Telephone patient registration and sending contact forms (via email) are popular methods for patient registration. With the IVR voice menu, you can automate a large part of phone support, while the ticketing system will handle inquiries from the contact form. Interactions with patients from all facilities will be managed through a single system for the clinic, enabling better control and access to data. Try the patient registration software for clinics and manage patient interactions with one tool.
Selling medical packages
Our patient registration software ensures smooth information flow between facilities in terms of customer service. Every time a patient contacts any department, they should be served equally well. With a patient profile, contact history, and patient identification, you can be sure that this is happening. The medical software collects all patient information in one place, giving you full control over the data.
Reception management
In many healthcare facilities, the scope of receptionists' duties is very broad. In addition to answering phones and scheduling appointments, receptionists also respond to emails or assist patients waiting at the reception. They are also responsible for prescriptions and medical documentation. In such situations, efficiency decreases, and many calls go unanswered. With Thulium, you can integrate multiple communication channels and easily coordinate the reception’s work, especially when managing several medical facilities. Information about every contact (phone, email, form, SMS) with a patient will be recorded in the system.
Customer service platform for the medical industry
3 benefits of implementing thulium call center for medical services
More full calendars
Telephone patient registration is the most popular way to schedule appointments in medical facilities. You might not even realize how many potential patients are unable to reach your office/clinic. Clinic software will not only provide you with this insight but also improve phone response rates. With call-backs, you'll ensure that every patient is under proper care and remains in contact with you.
Satisfied patients
Customer service is the new marketing. An unhappy patient and negative online reviews can be a volatile mix. Medical service often involves a combination of in-person and remote assistance, which leads to many challenges. A crowd of patients in the waiting room can result in missed calls, and emails can get lost amidst other tasks. Software for clinics will help you establish a service process that introduces order and increases patient satisfaction.
Consistent service across all locations
Our comprehensive software for medical practices ensures smooth information flow between facilities regarding customer service. Every time a patient contacts any department, they should receive the same high level of service. With a client profile, contact history, and patient identification, you can be confident this is happening.
Medical software as a solution for communication management
Patient service in medical facilities is undergoing a significant transformation. Patients expect communication tailored to their needs, and the market is becoming increasingly competitive. A medical call center greatly simplifies the organization of work, management of medical facilities, and speeds up service time.
If one of your employees is on vacation, the rest of the team will have access to the contact history and key patient information. Advanced reports allow you to adjust staff schedules in a way that prevents missed calls and maintains service quality, even during peak times. Medical software introduces processes that significantly improve the efficiency of medical facilities.
