Patient management and registration, medical software for clinics
Thulium provides advanced omnichannel solutions for healthcare facilities. Integrate all communication channels with patients into one powerful platform.
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Clinics
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Laboratories
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Pharmacies
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Medical stores
Challenges in the medical industry
In the medical field, the patient is paramount, which means time, quality, and predictability of service are crucial. Thulium will streamline communication in your facility, automate registration and patient contact processes, and reduce the time needed to handle inquiries, appointments, and reports. The system effectively addresses the issue of high volumes of reports, eliminating frustrating queues and ensuring smooth connections, which significantly shortens waiting times for conversations. You will also enhance internal logistics, facilitating the coordination of doctors' and staff schedules, allowing for flawless appointment planning and optimal use of facility resources. This will help you build lasting patient satisfaction by providing the standards they expect: prompt service, immediate information, and convenient registration methods.
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Comprehensive customer service for the medical industry
Thulium is a modern patient registration program that integrates phone, IVR, SMS, chat, online forms, and contact history into a single system. Medical facilities gain complete control over the registration and patient service process, regardless of the number of locations.
Reception Service
In many medical facilities, the scope of duties for reception staff is very broad. In addition to answering phones and scheduling appointments, the receptionist also replies to emails or assists patients waiting at the registration desk, while keeping track of prescriptions and documentation. In such situations, efficiency drops, and many calls go unanswered.
With Thulium, you can integrate multiple communication channels and easily coordinate the work of the reception, especially when managing several medical facilities. Information about every contact (phone, email, form, SMS) with a patient will be recorded in the system.
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Sale of medical packages
Our patient registration program ensures a proper flow of information between facilities. When a patient calls one facility and then a week later calls another, the registration team can immediately see their record and contact history, allowing for a seamless service without unnecessary questions from the start.
With the client card, contact history, and patient identification, you can be assured that this is the case. The medical software gathers all patient information in one place, giving you control over the data.
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Appointment scheduling
In clinics and networks of facilities, the bottleneck in registration is rarely just the doctors' schedule — more often, it is the phone and email inbox. During peak hours, phones ring incessantly, patients request the nearest appointment, changes to their visits, or prescriptions, and contact forms come in simultaneously, making them easy to overlook.
With an IVR voice menu, you can automate a large part of telephone support, and a ticketing system will handle inquiries from the contact form.
Try a patient registration program for clinics and manage patients using a single tool.
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Customer service platform designed for the medical industry
3 benefits of implementing Thulium call centre for medical services
More full calendars
Telephone registration of patients is the most popular way to schedule appointments in medical facilities. You may not even realise how many potential patients are unable to reach your office/clinic. Software for medical practices will not only provide you with this knowledge but will also improve your call answering rate. With call-backs, you can ensure that every patient is under the right care and remains in contact with you.
Satisfied patients
Service is the new marketing. An unhappy patient and negative reviews online create a volatile mix. Service in the medical field is often hybrid: in-person and remote, which leads to many issues. A crowd of patients in the waiting room means calls go unanswered, and emails get lost in the shuffle of responsibilities. A practice management program will help you establish a service process that brings order and increases patient satisfaction.
Good service across all facilities
Our comprehensive program for medical offices ensures the proper flow of information between facilities regarding customer service. A patient should be treated equally well every time they interact with any department. With a client card, contact history, and patient identification, you can be confident that this is happening.
Software for clinics to manage patient care and appointment scheduling
Patient care in medical facilities is undergoing a significant transformation. Patients expect communication tailored to their needs, and competition in the market is increasing. A medical call centre is the answer to the needs of healthcare facilities.
Medical software also enables the implementation of processes that streamline patient care, improve information flow, and relieve the team in their daily tasks.
When one of the staff members is on leave, the rest of the team has access to the contact history and key information about the patient, ensuring that care is delivered smoothly and consistently.
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Patient helpline
When the helpline is overloaded, patients hang up after a few rings, and the registration loses control over the flow and quality of calls. Thulium automates the flow and organizes processes on the helpline.
You gain:
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a voice bot on the helpline to support registration and redirects,
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advanced IVR to automate traffic across multiple locations,
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a service level of up to 90% of calls answered within 20 seconds.
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Why do medical facilities choose Thulium?
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Thulium in the medical industry - check out the case studies!
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„Implementing the Thulium system allowed us to fully optimize the operation of our hotline, which handles over 10,000 calls each month. By automating task assignments and instantly directing patients to the appropriate specialists, we not only shortened call waiting times but also significantly improved the efficiency of our consultants without compromising the quality of service.”
Krzysztof Płusa, Head of Customer Service & Experience
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FAQ - frequently asked questions about the patient management system
Is Thulium a patient registration software for clinics?
Yes. Thulium supports patient registration and clinic operations in one panel: phone, IVR, SMS, chat, email, and online forms. Thanks to this, registration works faster, and the patient 'moves' from a question to a booked appointment more easily.
How does Thulium help shorten queues and improve phone answer rates?
IVR automates some traffic and directs patients to the right topics, and callback functions help recover missed calls. This is a simple way to reduce frustration for patients and less chaos for the registration team.
Can we handle multiple locations in one system?
Yes. Thulium works well in networks and multi-location facilities — all patient interactions go into one system, and the team has the full context of the contact regardless of the branch.
Will reception and registration have order in inquiries from emails and forms?
Yes. Ticketing turns messages into tickets with a status and assigned owner. Thanks to this, nothing gets lost, and the patient gets a faster response.
Does Thulium support a patient hotline (call recordings, voicebot, automation)?
Yes. You can use call recordings for quality control, build IVR trees for different locations, and implement a voicebot to support registration and transfers.
How does booking appointments work in Thulium (phone + form + IVR)?
Thulium combines phone registration with online form handling. IVR can divide the conversation topic (e.g., registration, results, information) and direct it to the appropriate queue, and inquiries from the form go into ticketing as tickets with an owner and status.
How does Thulium help with reception service when the phone is ringing and patients are standing at the counter simultaneously?
In one panel, you can see priorities, contact history, and case status. This makes it easier to 'return' to the patient after an interruption, call back, finish the topic, and not lose the thread.
Does the consultant see the history of previous arrangements with the patient?
Yes. The patient card shows the contact history across channels (phone, email, chat, SMS, form). This shortens the conversation because the registration team sees the context and doesn't have to ask the same information again.
How does Thulium support the sale of medical packages and consistent service in a network of facilities?
The system helps maintain a uniform standard of service across multiple branches: the patient has continuity of contact, and the staff has access to the history of interactions and arrangements. This facilitates follow-ups, reminders, and guiding the patient through subsequent steps.
How to monitor the quality of service on the medical hotline?
Thulium supports quality control through call recordings and insight into service parameters (e.g., answer rate and response time). Additionally, IVR and automation reduce registration overload, which improves the predictability of service during peak hours.