Contact center debt collection software to support efficient recovery processes
debt collection agencies
compensation claim companies
law firms
CRM and contact history
Verifying arrangements with a debtor is rarely simple, which is why a debt collection system can be incredibly helpful. With Thulium, you can always listen to a past call or review what the client once wrote. You have full control over both client communication and your team’s performance. Every interaction is saved - nothing gets lost thanks to this debt collection support system.
Random number presentation
Phone-based debt collection is challenging. Debtors often recognize the number used by the company and avoid answering. With Thulium, you can use a random number pool, making it harder for recipients to identify the caller and helping your team increase their contact rate.
Predictive dialer and voicemail detection - debt collection system
A predictive dialer significantly boosts efficiency and allows for automation. Agents often waste time manually searching for debtor numbers, waiting for calls to connect, or reaching voicemail. A predictive dialer anticipates agent availability and automatically initiates the next call. Thulium’s collection system ensures your team only speaks with people - answering machines and faxes are automatically filtered out. The result? More successful connections.
Debt collection system - discover 3 key benefits of implementing Thulium call center
More connections made
The debt collection program streamlines and organizes debtor contact processes. It allows your team to recover debts more effectively. More contacts mean greater collection success.
Lower phone collection costs
Your agents can focus on meaningful work, while repetitive tasks like number lookup are handled automatically. With increased efficiency comes reduced operational costs for your business.
Automation of repetitive tasks
Our advanced dialer features solve common problems, such as being blocked due to using the same number or wasting time on answering machines. The collection system improves your outreach to debtors so your agents can focus on actual conversations.