Call center system for the energy and photovoltaic industry
All communication channels in one place
Be present where your customers want to reach you. The energy sector is growing at a rapid pace. To keep up with changing customer preferences, you need to provide excellent service and convenient contact options. Start a conversation via chat, confirm details by email, and schedule installation by phone - all from one panel. Unlock the potential of multichannel communication!
Greater customer engagement with Click2Contact
The Click2Contact widget makes it even easier for customers to reach your company. A customer of a photovoltaic company is demanding and looking for the best solution among many providers. Don’t let them leave your website without making contact. Tailored communication is key! With one click, the customer can start a chat, send a contact form, or request a callback. You’ll connect with them faster, and they’ll get to know your offer right away.
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Don’t lose customers due to missed calls
Without a phone system in place, relying on mobile phones often leads to missed calls in the energy industry. Use callbacks, call queues, and IVR trees to ensure you never miss a sales opportunity. With a virtual phone system, every call is tracked and managed, giving you full control over incoming communication.
CRM for photovoltaics - quick customer identification
When a customer calls, don’t waste time searching for their information. A photovoltaic client usually reaches out several times before finalizing a matter. Don’t make them repeat what they’ve already said. With Thulium, the full customer profile appears instantly when you answer the call. You can view recent tickets, order status, and other key details. Deliver fast and personalized service to your customers.
Useful analytics
Access reports that truly impact the quality of your customer service operations. See which channels your customers prefer, on which pages they start a chat, and what patterns lead to successful sales conversations.
*With Thulium, we implemented a customer helpline and sms gateway. Phone calls are a very important and popular way for our customers to get in touch - they’re quick and easy. When managing telephony, the ability to archive call recordings and build a knowledge base of customer needs and inquiries is crucial.
Thanks to Thulium, our customers quickly get answers to their questions, and if needed, they’re smoothly redirected to the right departments or team members. This improves not only the quality of customer service but also makes the work of our Customer Service Office much simpler.*
Ewa Ćwiklińska, Process operations controller at Energia Polska sp. z o.o.
Customer service platform supporting the photovoltaic industry
Everything in one place
Gain direct access to communication channels, customer message history, and team performance analytics. Send feedback surveys and SMS reminders about installation appointments—all from a single platform.
Automation
Set rules for routing incoming calls. Use an IVR tree to streamline communication. Define criteria for ticket assignment. Integrate your internal systems and tools already used within your company. Eliminate tedious manual tasks.
Business support
We understand that a great customer service tool is only part of the equation. Equally important are well-designed processes. Alongside the implementation of Thulium, we’ll help you assess and improve the operations of your customer service department. Take advantage of our expertise and ongoing support.