Online Chatbot - a way to faster customer support
Higher sales, lower support costs
The Chatbot will optimize the workload of your consultants
Let the chatbot handle frequently asked questions. This way, your consultants can focus on more complex issues.
Support your customers 24/7
Relieve your consultants by using the chatbot to solve simple customer problems. This will reduce the number of calls, emails, and chats.
The online chatbot works around the clock, so it can always assist your customers.
When a human conversation is required, the chatbot will redirect the conversation to an available consultant.
Customized to your needs
Use the chatbot to answer the most common questions. You can also ask questions that direct customers to the appropriate consultant. Remember, if you need help, our team is always here for you.
Works independently from the team
The chatbot answers customer inquiries even outside of your consultants' working hours. The bot will handle simple questions, and the consultant will take care of the rest.
Everything in one place
Manage the chatbot in the same system you use for your hotline, mailbox, Messenger, and website chat.
How does the online chatbot work?
1. The customer asks a question
The customer visits your website, opens the chat window, and submits a question. The chatbot scans the message and tries to understand the customer’s intent.
2. The online chatbot responds
After recognizing the question, the chatbot suggests a response. It can direct the customer to a webpage (e.g., a knowledge base) or ask follow-up questions to clarify the issue. If the chatbot doesn’t understand the question, it can offer a chat with a live agent, suggest a callback, or allow the customer to leave a message.
3. The chatbot responds 24/7
If the customer reaches out outside of your business hours, the online chatbot informs them that no agents are currently available and allows them to leave a message, which will be routed to the appropriate queue. This ensures you can follow up with the customer on the next business day.
4. The issue is resolved
If the customer receives a satisfactory answer, they can mark their issue as resolved. The online chatbot conversation is then closed and saved in the customer’s contact history within the Thulium system.
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A chatbot is a tool increasingly found on websites. As soon as it became available in Thulium, we implemented it in our store without hesitation.
Previously, handling live chat was time-consuming — sometimes it would take 60 seconds from greeting the customer to receiving their actual question. On top of that, we often received the same repetitive questions. Thanks to the chatbot, we've reduced response time for recurring inquiries without involving our support agents. Now we immediately know what the customer needs and can either respond or redirect them instantly. Even outside business hours — even at night — the customer is assisted.
Mateusz Hubert, MegaDron.pl
How does an online chatbot support your business?
Chatbots can answer up to 80% of customer service inquiries (source: IBM).
Implementing chatbots can reduce operational costs by up to 30% (source: Chatbots Life).
Companies with up to 50 employees are more likely to use chatbots (source: Think Relay).
Achieve more and unlock the full potential of your support team.
