Callback omnichannel widget for your website - more leads, better service
Omnichannel widget in call center software
Widget for your website
Click2Contact encourages customers to click and choose one of three contact options: chat, contact form (email), or a callback request. Customers select the channel that suits their preferences, and you handle all interactions effortlessly within a single system.
This helps you increase sales, improve customer communication, and resolve urgent issues more quickly.
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Chat
Chat is a tool that turns website visitors into customers.
Outside of your business hours, the chat automatically switches to a contact form managed by the ticketing system.
If your customers prefer this channel, make sure it’s easy to access. Instead of searching for your email address, the customer can simply select the email option in the widget and send a message without leaving the page.
Callback
The well-known feature: “leave your number and we’ll call you back within x seconds.” A consultant calls back the interested customer – quick and convenient!
Our clients appreciate the speed and personal nature of the Click2Contact widget (the call happens within seconds, and the widget shows who the customer will speak to, making the interaction less anonymous). The rating and feedback system that follows each call helps us continuously improve our service quality. Since launching this feature, callback through Click2Contact has become one of the main ways customers interact with us, and the number of people reaching out to our customer support has significantly increased.
Ewelina Rękawek, Customer Service Manager at Triverna