AI Assistant
Enhance your Customer Service team with modern AI tools! Use ChatGPT functionalities to check the grammar of your messages or translate content into other languages. Soon in Thulium, you'll also be able to rephrase text to make it more formal, expand it, or generate summaries of your communication with customers.
Do you have an active WhatsApp Business service linked to your number? Do your customers use it to communicate with you via text? If so, soon you’ll be able to handle such inquiries and issues submitted via WhatsApp directly within the Chat module in Thulium! Easily resolve your customers’ problems while keeping the full communication history in one place.
Macros for Tickets
Do you perform the same two or three actions on certain tickets every day? Do you feel like you’re spending too much time on these repetitive tasks and would like to automate the process? We’re preparing a solution tailored to your needs — ticket macros. Define the actions you want to execute on a ticket with a single click and significantly speed up your ticket resolution time!
Response Templates for Allegro Dyskusje and EmpikPlace
Do you often receive recurring questions from your customers on Allegro and EmpikPlace? Looking to speed up your response process for these topics? We’re developing a new feature to help you create and insert response templates that meet the specific requirements of Allegro and EmpikPlace. Improve your customer service efficiency with Thulium!
Realistic IVR Voices
Generate high-quality speech with a natural-sounding voice using Eleven Labs technology. It replicates human intonation and inflection with exceptional accuracy, adapting the message to the context. Leverage this pioneering Text-to-Speech technology to strengthen your brand. Stand out from your competitors with AI voices that are emotionally and contextually aware.
Internal knowledge base
Looking for a place for your team to gather best practices in Customer Service? Want to share Operational Procedures with your Agents? Soon, Thulium will provide you with the ability to manage an Internal Knowledge Base, where you can easily create articles grouped into specific categories. Centralize all necessary information in one place to streamline service processes.
SellRocket
Scale your business effortlessly and expand your product reach across multiple channels! Soon, you will have access to the SellRocket integration. Provide your Customer Service team with key customer information to efficiently respond to all inquiries.
Respond conveniently to inquiries from one of the most popular social media channels directly in Thulium! Social media is a highly effective customer outreach tool – leverage this and support your products on Instagram with the integration we’re preparing for your Customer Service team.
Pipedrive – Contact logging from Thulium
Is your Sales team using pipelines in Pipedrive? Do they need insight into the interactions your Customer Service team has had with a specific client? If you’re facing these challenges, we have the solution! Soon, for synchronized records, Thulium will automatically send information to Pipedrive about events such as phone calls or emails that took place in Thulium. Increase your team ’s awareness of all activities related to a lead to maximize conversion potential.
Online Payments via Przelewy24
Handle online payment transactions even more efficiently during customer interactions with your Support Team. Soon, Thulium will enable the generation of payment links or BLIK codes to facilitate the payment process through Przelewy24. Offer your customers innovative e-commerce solutions with our upcoming Przelewy24 integration.
Voicebots
Automate voice support using Voicebots and reduce the workload of your Consultants. Soon, Thulium will allow you to integrate virtually any commercial Voicebot solution within your SIP account. Lower your Contact Center costs while boosting service efficiency with Thulium.
Facebook Lead Ads
Thanks to the integration with Facebook Lead Ads, you can automatically add leads to your CRM in Thulium, along with information about which form the lead came from. All data from the form can be mapped to the fields available on the Customer Card – you decide what information is key for your business. You can now also assign such a lead to a predefined CRM campaign, allowing you to maximize lead conversion through a scheduled follow-up by a Customer Service team member.
Agent Evaluation Report
Customer satisfaction is important to you? Focused on continuously improving the quality of your Customer Service team? If so, you’ll soon be able to easily review agent ratings across different communication channels. Evaluating agent performance has never been this simple and convenient!
Messages
Start displaying messages in Thulium for your agents with important information related to your business. From now on, you can enter more than one message, which can be collapsed or expanded by default. Easily set the start and end date for the messages and personalize their color. Your agents will have useful information at hand to streamline their customer service.
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