Internet chat for your website – www livechat
Engage customers in conversation and sell more
Increase your online store’s conversion rate
Online messengers are changing the game. More and more customers prefer to write rather than talk. They’re already on your website. Start a conversation with them. Discover the features of our livechat for e-commerce.
Widget for your website
Place an internet chat on your website and encourage customers to contact your company. Every chat conversation will be linked to a customer profile in the CRM. You can easily match the chat's appearance to your website using our visual editor.
Traffic distribution
When an agent can't reply to a message, the conversation is automatically forwarded to another agent. You can also set a limit on the number of chats an agent can handle at once.
Proactivity
The chat doesn’t have to be “fixed” on the page. It can pop up based on conditions—for example, after 30 seconds spent on a specific subpage. These “nudges” are highly effective.
You set the rules, the chat does the rest. It supports existing customers and brings in new ones.
Automation with chatbot
Use a chatbot to handle customer service. It helps automate simple tasks and supports agents so they can focus on more complex issues. Easy setup and user-friendly operation let you engage customers and deliver a better customer experience. Learn how our chatbot works.
Transfers
An agent can add another agent to any conversation at any time. This allows them to solve the customer's issue together. This feature can also be used to transfer the conversation so that another agent takes over.
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Conversation rating
To continuously improve customer service, enable the conversation rating feature. After each chat, the customer can rate the service and leave a comment.
Response templates
Many customer inquiries are repetitive and simple. With our easily editable templates, agents can work more efficiently, and customers get the information they need much faster.
Always in touch
Outside of your company’s working hours (or when no agents are available), the chat window turns into a contact form.
All messages will be waiting in the system the next morning, and you can respond to them via email.
Live preview (sneak-peek)
The chat allows you to see what the customer is typing in real time (you can see their message before they hit Enter). This way, the agent can prepare a response—or even start typing it—before the message is sent. No more long wait times for the customer.
