Software for travel agencies - tourism booking system
Travel agencies
Online travel agents
Coach transport
IVR hotline
It doesn’t matter whether your customer is heading to the Cayman Islands or Courchevel, whether they’ve just booked a trip or already paid for it - your travel agency may need to stay in touch by phone. Our software for travel agencies organizes both incoming and outgoing calls, ensuring that sales and customer service run as smoothly as possible.
Helpdesk for inquiries and bookings
Selling trips online doesn’t work like typical e-commerce. Rarely does someone add a holiday to their cart like a book and pay immediately (last-minute deals might be the exception). There are often many questions, and booking forms frequently need to be completed. Our ticketing system streamlines every stage of email communication with your clients.
Click2Contact
Is a potential client spending a long time viewing a single offer on your website? Engage them with proactive chat or offer a callback option. Customer engagement significantly boosts sales! Click2Contact is a widget that can be added to your website, helping you capture hesitant clients who are on the verge of making a purchase.
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CRM for the travel industry
Travel agencies typically offer a wide range of services (from flights to tours and accommodation), and the communication between the client and the agency can often be complex. A CRM for the travel industry stores customer data, which can be tailored to your needs through custom fields. Additionally, every customer interaction is logged in the CRM. This allows your consultant to view the entire history of interactions during a conversation with the future traveler. This significantly speeds up workflow and enhances the customer experience, as clients don’t have to repeat the same information.
Software for travel agencies - case study
Reduce customer wait time on the line to just 8 seconds, increase call answer rates to 98.5%, and gain control over your email inbox. Discover all the benefits that the online travel agency fly.pl gained after implementing Thulium’s travel agency booking system.
SEE THE CASE STUDY
