Automated responses and ticket management in buyer discussions

Quickly resolve misunderstandings related to the purchase of your products. Automate communication in Thulium with Allegro buyers to offer the highest standard of customer service.

Support Amazon's customer service process

Save masked email addresses in Thulium CRM. Automatic address synchronization ensures full service readiness and contact history in one place.

Atomic-level e-commerce support

Give your consultants the time and tools they need to work effectively. The integration of AtomStore with Thulium provides instant access to data, reducing service time and increasing customer satisfaction in your store.

Automated customer service for car dealerships

The integration automatically adds customers calling AutoTeam to Thulium CRM, allowing you to quickly search for contacts and initiate calls (click2call).

Easy and fast access to Thulium

Integration with Active Directory (Microsoft Azure) enables full control over access to the system. Users log in using the OpenID Connect mechanism, which increases security and streamlines authentication.

Automatic order synchronization

BaseLinker is the key to fast e-commerce service. Thanks to integration with Thulium, order data appears in the customer's card, giving employees immediate access to the information they need.

Vacation calendar available directly in Thulium

Integrate the Calamari vacation request system. Your team will submit vacation requests and check their schedules. Improve work organization without leaving the Contact Center system.

All orders in one place

DreamRobot links customer inquiry history with their orders, regardless of the sales channel. Gain better context for fast customer service and effective problem-solving.

Automation of message handling process

Streamline communication on the marketplace by providing fast and comprehensive assistance. Messages from buyers will go directly to Thulium, which will speed up response times and raise the standard of service.

Manage Facebook leads automatically

Collect contacts from Lead Ads forms and convert them into sales faster and more effectively. Leads are automatically added to Thulium CRM with field mapping and registration in a campaign with status.

Convenient and secure Google login

Use OpenID Connect to control access to Thulium within your domain. Streamline the login process by eliminating the need to constantly enter your username and password.

Automation of sales processes and order handling

IDEAcommerce and Thulium provide full synchronization of customer and order data from the online store in a single panel. This guarantees faster and more accurate assignment of requests.

E-support for e-commerce

Data synchronization between Thulium and IdoSell ensures that customer and order information is updated automatically. Provide fast service to your e-store customers.

Instagram communication in one view

The integration sends Direct messages to Thulium as chats. Handle DMs and comments without switching apps, keeping all your conversations in one place.

Easier project and ticket management

After integration, a “JIRA” tab will appear on the customer card in Thulium with information about the issue reported by the customer (issue ID, status, assigned person). Streamline the flow of information between departments.

Flexible and secure login

Use Keycloak to access Thulium. The integration uses OpenID Connect and standard authentication, and identification is based on a unique username.

Increase synergy between service and sales

Automatically add new customers and sales opportunities to LiveSpace. Seamlessly switch between systems and make calls (click2call) directly from your CRM.

Everything you need for e-service in one place

Integration with Magento 1 will display order details and purchase history in Thulium. You can also automatically add customers. Get quick access to key service data.

Customer service as part of data-driven e-commerce

Includes features from Magento 1 and displays data about the last order during a chat conversation. Provides consultants with quality access to up-to-date information.

Easier social media support

Messages from Facebook Messenger are automatically sent to Thulium as chats. Centralize your entire contact history in one view, without logging into Facebook or switching tabs.

Integration of call center and CRM systems

Automatically add customers and sales opportunities to Pipedrive. Switch between systems with a single click. Save your employees time by automating form filling.

Manage your e-shop customers from one place

The integration automatically adds PrestaShop customers to Thulium. A tab with all orders will appear on the customer's card. All information will be collected in one tool.

Integrate Thulium with Przelewy24

Offer your customers a wide range of online payment options, including BLIK. Create individual payment links directly in Thulium. Automatic transaction registration ensures full control and transparency.

Simple project management

Create tickets in Redmine based on those in Thulium. Transfer key customer information between systems, streamlining bug tracking and project execution.

Automation of communication with SALESmanago

The integration connects Thulium with SALESmanago in an intelligent system with two-way data synchronization. Each customer contact (phone call, chat) automatically triggers personalized communication.

Automated bulk SMS sending process

Use Thulium to send and receive SMS messages via your SMSAPI account. Received messages appear in the ticket list, integrating another contact channel.

Scale multichannel sales

This integration provides full control and top-level service. The customer service team gains direct access to key information, which streamlines response times and order management.

Discover the possibilities of SMS communication

The SerwerSMS.pl platform allows you to send and receive SMS messages (MMS, VOICE VMS) in Thulium. Messages will appear as new requests. Respond immediately to customer replies.

Create an ecosystem for e-commerce

Detailed customer order data will appear in the Shoper tab in Thulium. Ensure full data synchronization between Shoper and Thulium and convenient order processing.

Easily collect post-purchase survey results

Use Thulium to deliver and collect Survicate surveys (e.g., after interaction). The completed survey will appear in the contact history, giving you a complete picture of satisfaction.

Blik payments in Thulium

Your customers can securely pay with Blik (and other methods) from within the system. The consultant creates and approves the payment. Transaction history and refunds are visible in the contact history.

Streamline your marketing and sales activities with User.com

Synchronizing marketing consents across tools ensures regulatory compliance. Automatic data transfer effectively supports the sales process.

Automate voice service and optimize your contact center

VoiceBot integration in Thulium provides SIP support and intelligent IVR redirection. It ensures call transfer to consultants, transcription, and recording of Voicebot conversations.

Full control over service in the car dealership

Integration with DOL automatically recognizes the customer, displaying their full history (cars, service) in Thulium as soon as they call. Contact details and conversation topics are transferred to DOL.

Survey your customers' satisfaction online

The Webankieta platform allows you to conduct surveys. Add forms to queues and use ready-made sets to effectively collect information about customer satisfaction.

Recognize customers by their WhatsApp number

Integrate this popular messenger with Thulium. Handle messages in a single view, respond instantly without switching apps, and keep a complete contact history.

Quickly transfer information between applications

Zapier is a connector that facilitates collaboration between programs in your company. Integration with Thulium allows you to easily transfer data to and from thousands of other tools.

Manage online sales effectively

Integrated systems automatically exchange data, so you can find the most important information about customers and their orders in one tool, allowing you to resolve requests instantly.