Improved handling of orders from allegro

Allegro is the most recognizable auction platform in Poland. Once integrated with Thulium, it identifies customers based on their Allegro login or email address and adds messages sent from Allegro (such as payment confirmations) to the relevant tickets. Allegro auctions will be handled faster and more efficiently!

Automated responses and ticket management in buyer discussions

Quickly resolve misunderstandings related to the purchase of your products. Automate communication in Thulium with Allegro buyers to offer the highest standard of customer service.

Atomic-level e-commerce support

If e-commerce staff are missing anything to serve customers better, it's usually the right tools or enough time. When an online store is built on the AtomStore platform and integrated with Thulium, support agents gain both. The result? Faster service and higher customer satisfaction.

Automated customer service for car dealerships

Create a comprehensive customer service and sales solution for your car dealership. Integrating Thulium with the AutoTeam application allows you to automatically add to your CRM any customers who call and are listed in the AutoTeam database. Additionally, AutoTeam customers can be quickly searched and contacted directly from within Thulium.

Easy and fast access to Thulium

Thulium supports integration with Active Directory via Microsoft Azure to manage access control to the Thulium system. Users can log in to Thulium using the OpenID Connect protocol provided by Microsoft Azure.

Automatic order synchronization

BaseLinker is a multichannel sales management system, widely appreciated for its automation capabilities - with BaseLinker, order processing can be up to 10 times faster. Thanks to system integration, BaseLinker orders are displayed directly in the Thulium customer profile, giving agents instant access to the most relevant data.

Increased productivity and incoming call alerts

Kuando provides signal lights that, when placed at a workstation, use color changes or blinking to indicate various statuses - such as an incoming call or an ongoing conversation. These indicators are especially useful in environments where team members frequently step away from their desks.

Leave calendar available directly in Thulium

Calamari is a system for managing electronic leave requests. Once integrated, agents can view their leave calendar and submit requests without leaving the Thulium interface. With the appropriate permissions, they can also check the leave schedules of other team members to better coordinate their work.

All orders in one place, regardless of sales channel DreamRobot consolidates all orders from your store in one place, no matter the sales channel. The integration of DreamRobot and Thulium links customer orders with their inquiries, providing even better customer service.

Automation of message handling process in EmpikPlace

EmpikPlace is a modern marketplace that allows sellers to showcase their products to a wide audience through the Empik.com platform. Now, thanks to integration, you can streamline the message handling process, providing customers with fast and comprehensive support.

Convenient and secure Google login

Thulium allows for quick and easy login using the OpenID Connect protocol provided by Google. This enables you to manage access to Thulium within your domain and streamline the login process, eliminating the need to repeatedly enter your username and password.

E-Support for e-commerce

IdoSell (formerly IAI Shop) is a popular e-commerce platform. Thanks to data synchronization between Thulium and IdoSell, customer and order information will be displayed in Thulium. When a customer's details are edited in IdoSell, the data in Thulium will update automatically. All of this ensures fast and efficient customer support for online stores.

Easier project management

As part of the integration between JIRA and Thulium, a new "JIRA" tab will appear in the customer profile in Thulium. This tab will contain information about the issue reported by the customer, such as the issue ID, title, creation date, status, and details about the assigned person.

Increase synergy between sales and customer support

You can achieve strong business results by tightening the collaboration between sales and customer support. After integrating the systems, Thulium allows you to automatically add a new customer and the first sales opportunity to LiveSpace, as well as seamlessly switch between systems with just one click. Thanks to the integration of LiveSpace with Thulium, you can also make phone calls directly from LiveSpace (click2call).

Everything you need for e-service in one place

Integration with Magento 1 means that a dedicated tab with order details will appear in Thulium. These same details will also be available in the order history tab. Additionally, you can automatically add a customer from Magento 1 to Thulium. Quick access to data is the first step to excellent customer service!

Customer support as part of data-driven e-Commerce

It includes integration features with Magento 1 and, additionally, displays information about the latest order during a live chat with the customer. It's not only management that should work with data - customer support agents should have the best possible access to it as well. This is how great customer experiences are built.

Easier social media support

Messenger is becoming an increasingly popular contact channel. Unfortunately, it is often handled separately, sometimes even outside of customer support — in the marketing department. With integration, messages from Messenger will flow into Thulium as chats, linking Messenger with other channels through the contact history. There's no need to log into Facebook to assist customers or check what was previously agreed with them.

Integration of call center and CRM systems

Integrate Thulium with the popular CRM system. Automatically add customers and the first sales opportunity to Pipedrive, switch with one click from the customer profile in Thulium to Pipedrive, and enjoy better data flow between sales and customer support. This integration saves time - your employees can focus on selling instead of filling out forms.

Manage your e-shop customers from one place

With the integration, you'll be able to automatically add PrestaShop customers to Thulium. Additionally, a PrestaShop tab will appear in the customer profile, displaying all of the customer's orders. Your agents won’t need to switch between systems - all the information is available in one tool.

Simple project management

Redmine is a tool that enables management of multiple projects and tasks (including issue tracking). With integration, you can create tickets in Redmine based on those in Thulium and transfer key customer information from Thulium to Redmine.

Automated bulk SMS sending process

SMSAPI is a fast SMS sending system. Within the Thulium system, you can send and receive SMS messages as long as you have an SMSAPI account. Received messages will appear in the ticket list, and you'll enjoy the integration of an additional contact channel.

Discover SMS communication capabilities

The SerwerSMS.pl platform provides bulk SMS, MMS, and VOICE VMS services. Once this integration is implemented, you'll be able to send and receive SMS messages within the Thulium system. This will allow SMS messages to appear as new tickets in the system, enabling you to respond to customer replies instantly.

Create an e-commerce support ecosystem

With Shoper, you can launch your own online store. Thanks to the integration between Thulium and Shoper, order management becomes more convenient. The Shoper tab in Thulium will display detailed information about a customer's orders. Updating customer data in Shoper will automatically update it in Thulium as well.

Easily collect post-purchase survey results

Survicate is a tool for measuring customer satisfaction and gathering feedback. With Thulium, you can deliver and receive surveys in multiple ways. For example, you can send an email to the customer after an interaction, containing a link to the Survicate survey. Once the customer completes the survey, it will appear in the contact history within Thulium, giving you a more comprehensive view of customer satisfaction.

Voicebot calls customers, freeing agents from the task

If you need someone to quickly assess the interest of a large customer base in a particular offer and schedule the next step, but you don’t want to hire additional staff, look no further. Integrate the Talkie.ai voicebot with Thulium and let it do the work. The voicebot can talk to multiple customers at once, it doesn't get tired, doesn’t fall ill, and helps reduce costs.

Blik payments in Thulium

Thanks to the integration with Tpay, your customers will be able to securely pay via Blik for goods and services directly within Thulium. The consultant simply creates a new payment in Thulium and then confirms it using the code provided by the customer. Similarly, refunds through the same channel can be processed with just a few clicks. The transaction history will be visible in the contact history.

Measure your customers’ satisfaction

Webankieta is an online survey platform. Add forms in appropriate places within your queues and collect the necessary information. Use templates and ready-made sets to effectively measure your customers' satisfaction.

Quickly transfer information between applications

Using a large number of programs, systems, and applications within a company always brings up the same challenge: how to make them work together? Zapier is an application that acts as a connector between programs. Thanks to the integration with Zapier, transferring data between Thulium and many other tools becomes very easy.

Manage your online sales efficiently

xSale is a tool for automating and managing multichannel online sales. Use the integration between xSale and Thulium to quickly resolve your customers' issues. The systems automatically exchange data, allowing you to find key information about the customer and their orders in one tool.